At dc44, your privacy matters. This Privacy Policy explains precisely how we collect, use, store, and protect your personal data when you use Bangladesh's leading online casino and sports betting platform. We are committed to handling your information with transparency, care, and full accountability.
These six principles summarise how dc44 approaches data privacy for every player across Bangladesh. For full details, please read the complete Privacy Policy below.
dc44 uses 256-bit SSL encryption across all platform communications, ensuring that any personal or financial data you transmit — including bKash and Nagad transaction details — is protected from interception or unauthorised access at all times.
dc44 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your account, process payments, verify your identity, and improve your experience on the platform.
Players have the right to access, correct, update, or request deletion of their personal data at any time. Simply contact dc44 support via live chat or email. We will respond to all valid data requests within 30 days of receipt.
dc44 uses cookies strictly to maintain session functionality, remember your preferences, and analyse aggregate platform usage patterns. We do not use cookies to track your activity across unrelated third-party websites or to serve you targeted advertisements outside of dc44.
Where data sharing with third parties is necessary — such as with payment processors like bKash, Nagad, Rocket, and Upay or with identity verification providers — dc44 shares only the minimum information required and ensures those parties operate under equivalent data protection obligations.
dc44 retains player data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is typically retained for a minimum of 5 years following account closure to meet anti-money laundering obligations.
Please Read Carefully: This Privacy Policy describes how dc44 collects and processes your personal data. By registering an account or continuing to use the dc44 platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.
dc44 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://dc44.win (the "Platform"). We are committed to protecting the privacy and security of the personal data of all individuals who access or use the Platform, including players based across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.
This Privacy Policy sets out in clear terms what personal data dc44 collects from you, why we collect it, how we use and store it, who we may share it with, and what rights you have in respect of that data. This policy applies to all users of the dc44 Platform, including registered account holders and visitors who browse the Platform without registering.
This Privacy Policy should be read alongside the dc44 Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.
dc44 is committed to handling your personal data lawfully, fairly, and transparently. We collect only the data we genuinely need to operate a safe, compliant, and enjoyable platform for all players in Bangladesh.
dc44 collects personal data through several channels: directly from you when you register and use the Platform, automatically through the use of cookies and tracking technologies, and from trusted third-party providers where necessary for identity verification and fraud prevention.
When you create an account on dc44, we collect the following information:
To process deposits and withdrawals, dc44 collects:
As part of our Know Your Customer (KYC) process, dc44 may collect and process:
When you access the dc44 Platform, we automatically collect certain technical information:
When you contact dc44 support via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages, timestamps, and any attachments provided, for quality assurance, dispute resolution, and legal compliance purposes.
dc44 does not collect or store full card numbers, CVV codes, or banking passwords. All payment processing is handled by certified payment partners operating under their own security and compliance frameworks.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Name, date of birth, NID number | Registration & KYC |
| Contact Data | Email, mobile number, address | Registration |
| Financial Data | bKash number, transaction history | Deposit / withdrawal |
| Verification Data | ID document copies, selfies | KYC verification request |
| Technical Data | IP address, browser, device | Platform access |
| Usage Data | Pages visited, games played, bet history | Platform use |
| Communications Data | Live chat logs, support emails | Contact with support |
dc44 uses the personal data it collects for the following specific and legitimate purposes:
dc44 processes your personal data on the following legal grounds:
The processing of your registration data, financial data, and account management data is necessary for dc44 to perform the contract it has entered into with you when you create an account and agree to the Terms & Conditions.
Certain data processing activities — particularly identity verification, transaction record-keeping, and the monitoring of accounts for suspicious activity — are carried out to comply with dc44's legal and compliance obligations under applicable anti-money laundering and responsible gaming frameworks.
dc44 processes technical and usage data on the basis of its legitimate interests in operating a secure, functional, and commercially viable platform. These interests are carefully balanced against your rights and privacy interests. Where we rely on legitimate interests, we ensure that the processing is proportionate and does not override your fundamental privacy rights.
Where dc44 sends you promotional or marketing communications, this is done on the basis of your consent, which you provide by opting into such communications. You may withdraw your consent at any time by contacting dc44 support or by following the opt-out instructions included in any marketing communication.
dc44 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal data to any third party for commercial gain. Your data may be shared with third parties only in the following limited and necessary circumstances:
To process deposits and withdrawals, dc44 shares the minimum necessary payment information with our authorised payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These partners are contractually bound to protect your data and may not use it for any purpose other than processing the relevant transaction.
To carry out KYC verification, dc44 may share identification documents and personal details with certified identity verification service providers. These providers operate under strict data processing agreements and are authorised to use your data solely for the purpose of identity verification on dc44's behalf.
dc44 may share data with fraud detection and cybersecurity service providers to protect the integrity of the Platform and safeguard all players. Such sharing is limited to data necessary for fraud screening and risk assessment purposes.
dc44 may disclose personal data to law enforcement agencies, regulatory bodies, or other official authorities where required to do so by applicable law, court order, or where dc44 believes in good faith that such disclosure is necessary to investigate or prevent illegal activity, including fraud or money laundering.
In the event of a merger, acquisition, restructuring, or sale of dc44's business or assets, player personal data may be transferred to the successor entity as part of that transaction. We will endeavour to provide advance notice of any such transfer where practically possible.
dc44 does not share your personal data with advertising networks, data brokers, social media platforms, or any third party for the purpose of targeted advertising or profiling outside of the dc44 Platform.
Cookies are small text files placed on your device by a website when you visit it. dc44 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functionality — login sessions, account access, security tokens | Session |
| Functional | Remember your preferences, language settings, and display options | Up to 12 months |
| Analytical | Collect aggregate data on page views, navigation paths, and feature usage to improve the Platform | Up to 24 months |
| Security | Detect and prevent fraudulent login attempts and suspicious account activity | Session to 30 days |
You may control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the dc44 Platform and may prevent you from accessing your account. Analytical cookies may be disabled without affecting core platform functionality.
dc44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Following the expiry of the applicable retention period, dc44 will securely delete or anonymise your personal data in a manner that renders it irrecoverable.
dc44 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes:
While dc44 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, dc44 will notify affected players promptly in accordance with applicable data breach notification requirements.
You can help protect your dc44 account by using a strong, unique password, never sharing your login credentials, and logging out of your account when using shared or public devices. dc44 will never ask for your password via email, live chat, or any other communication channel.
As a dc44 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or at the email address provided in Section 13 of this policy.
dc44 will not charge a fee for handling data rights requests unless the request is manifestly unfounded, repetitive, or excessive. If dc44 is unable to comply with a request — for example, because doing so would conflict with a legal obligation — we will explain the reason in our response.
The dc44 Platform is intended exclusively for adults aged 18 years and above. dc44 does not knowingly collect personal data from individuals under the age of 18. If you are under 18 years of age, you must not attempt to register an account or use any feature of the dc44 Platform.
dc44 employs age verification measures during the registration process and through KYC verification to prevent underage gambling. If dc44 becomes aware that it has inadvertently collected personal data from a minor, the affected account will be immediately suspended and the data deleted without undue delay.
Parents and guardians who believe that a minor in their care may have accessed or registered on the dc44 Platform are encouraged to contact our support team immediately so that the matter can be addressed promptly.
18+ Only. Gambling on the dc44 Platform is strictly for adults. If you or someone you know may be a problem gambler, please visit our Responsible Gaming page for guidance and support tools available to players in Bangladesh.
The dc44 Platform may contain references to game providers and other third-party entities such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While dc44 works with these providers to deliver game content, each provider operates its own data environment, and their processing of any data within their game clients is governed by their own privacy policies.
dc44 does not control the privacy practices of third-party game studios or payment providers and is not responsible for the content or privacy policies of any external platforms. Players who interact with third-party services accessible through or in connection with the dc44 Platform do so at their own risk and are encouraged to review the relevant third-party privacy policies.
dc44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. All updates will be published on this page with a revised effective date.
Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — dc44 will endeavour to notify registered players by email or through an on-platform notification prior to the changes taking effect. In cases of non-material updates, such as clarifications or corrections of language, the updated policy will take effect from the date of publication.
Your continued use of the dc44 Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may request account closure by contacting the dc44 support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dc44 handles your personal data, please contact our support team using the details below. All contact details are provided as plain text only.
When submitting a data rights request, please include your registered account username and email address so that we can verify your identity before processing the request. dc44 will not process data rights requests from unverified individuals.
For matters specifically related to responsible gaming, please also visit our Responsible Gaming page, which provides detailed information about the tools and support resources available to players across Bangladesh.
Now that you know how dc44 protects your data, explore our cricket betting markets, live casino tables, and top slots — all in a safe, SSL-encrypted environment built for players across Bangladesh.